Privacy policy

Updated 31 October 2026.

Information collected

The inquiry form collects your first and last name, business name, complete business address, selected country, phone number, email address, message and virtual assistant add-on choice. We also process email verification records, inquiry references and technical request information needed to operate and protect the service.

How information is used

We use these details to verify your email, respond to your request, prepare a service proposal, record your selected services, send confirmations and protect the form against abuse. Submitting an inquiry does not subscribe you to promotional emails. We do not sell your personal information.

Service providers and access

Authorised team members may access inquiries to respond and arrange services. Service providers support website hosting, inquiry storage, email verification and transactional email delivery. These providers may process information outside Australia. Contact us for information about the processing locations relevant to your inquiry.

Client work

If you engage us to manage leads, customer messages, email or a CRM, the permitted access and handling of your customer data must be agreed before work begins. Do not send passwords, payment-card details or sensitive customer records through this public form.

Retention and security

Records are kept for follow-up, service administration, security and applicable recordkeeping needs, then deleted or anonymised when no longer needed. Access controls and verification help protect records, but no online system is entirely risk-free.

Access, corrections and concerns

Contact contact@solutions.niiwg.com to request access, correction or deletion, or raise a privacy concern. We may need to verify your identity. We will review your request and explain any applicable retention requirements. Where Australian privacy law applies, you may also contact the Office of the Australian Information Commissioner about an unresolved concern.

Browser storage and video

The cookie notice records your preference in browser storage. The service video is delivered directly from this website. You can manage storage through your browser settings.